Privacy Policy

Last updated: 7 October 2026

At Rent A Scooter And Car Co O we respect your privacy and are committed to protecting your personal information in accordance with the Personal Data Protection Act B.E. 2562 (2019) (PDPA) of Thailand.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, or make an enquiry or booking for a scooter, motorbike or car rental.

1. Information We Collect

When you contact us or make a rental enquiry, we may collect:

• Full name
• Email address
• Telephone or mobile number
• Rental dates
• Vehicle requested
• Pick-up and return location
• Information included in your enquiry or message
• Driving licence information, where required for a rental
• Passport or identification information, where required for identification or rental purposes
• Payment and transaction information, where applicable

We only request information that is reasonably necessary for providing our rental services and complying with applicable legal requirements.

2. How We Collect Information

We may collect personal information when you:

• Submit our website contact form
• Request a scooter, motorbike or car rental
• Make or enquire about a reservation
• Contact us by email, telephone or messaging service
• Provide information during the vehicle rental process
• Communicate with us about an existing or previous rental

3. How We Use Your Information

We may use your personal information to:

• Respond to rental enquiries
• Check vehicle availability
• Provide rental prices and quotations
• Process and manage reservations
• Provide and administer scooter, motorbike and car rentals
• Verify identity and driving-licence information where required
• Process payments, deposits, refunds and other rental transactions
• Communicate with you about your rental
• Manage vehicle collection and return
• Handle accidents, damage, disputes or insurance matters
• Meet legal, accounting, insurance and regulatory requirements
• Prevent fraud, misuse or other unlawful activity
• Improve our website and rental services

4. Legal Basis for Processing

Depending on the circumstances, we may process your personal information because:

• It is necessary to respond to your request or take steps at your request before entering into a rental agreement;
• It is necessary to perform a rental agreement with you;
• It is necessary for our legitimate business interests, where those interests do not override your rights;
• We are required to process the information to comply with a legal obligation; or
• You have given consent where consent is required.

Where we rely on consent, you may withdraw your consent subject to applicable legal requirements.

5. Driving Licence and Identification Information

For certain scooter, motorbike or car rentals, we may need to check identification and driving-licence information before providing the vehicle.

This information may be used to:

• Confirm your identity
• Confirm that you hold an appropriate driving licence
• Complete the rental agreement
• Protect our vehicles and business
• Deal with insurance, accidents, traffic matters or legal requirements

We will only retain this information for as long as reasonably necessary for these purposes or as required by applicable law.

6. Sharing Personal Information

We may share relevant personal information with service providers or other parties where reasonably necessary, including:

• Payment providers
• Insurance providers
• Vehicle service or maintenance providers
• IT, website and hosting providers
• Professional advisers
• Government authorities, courts or law-enforcement agencies where required or permitted by law

We do not sell your personal information.

7. International Transfers

Some of our technology or service providers may store or process personal information outside Thailand.

Where personal information is transferred outside Thailand, we will take appropriate measures to ensure that the transfer complies with applicable requirements under the Thai PDPA.

8. Retention of Personal Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing rental services, maintaining business records, resolving disputes and complying with legal, accounting, insurance and regulatory requirements.

When information is no longer required, we will take reasonable steps to delete or anonymise it.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

However, no website or electronic transmission can be guaranteed to be completely secure.

10. Your Rights

Subject to applicable conditions and limitations under the Thai PDPA, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion or destruction of information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request transfer of your personal information where applicable
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

11. Contact Us

Data Controller: Rent A Scooter And Car Co LtdBusiness Name: Rent A ScooterAddress: 69/11 Moo 3, Kamala, Phuket 83150Telephone: 06 456 33000Email: info@rent-a-scooter-phuket.com

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will always be published on this page with the updated date shown at the top.